From received email to approved reply.
ModuHelp does the writing. The decision to send is always yours.
Setup is ready the same day.
The cycle, step by step
one real email, followed from arrival to record
- 01
A support email arrives
ModuHelp reads the message in the support inbox you already use, the way your team would. The customer has no idea an agent is on the other side.
Gmail · Outlook · any IMAP
- 02
It searches your documents
It looks through the knowledge base you uploaded: FAQs, PDFs, your website copy. The answer comes from there, not the open internet.
your knowledge base, and nothing beyond it
- 03
It drafts a sourced reply
It writes in the customer's language and shows where each fact came from. If the answer is not in your documents, it says so and hands off.
every reply cites its origin
You approve
The draft waits for you. Read it, edit it, approve it, or reject it. Nothing sends without your say-so.
the handbrake stays with you
It sends and the agent sharpens
Once approved, the message goes to the customer. Your corrections feed the next drafts, so the agent gets better with use.
once you trust it, let the simple ones send themselves
state · new
Order #1043 still has not arrived
Hi, I ordered a week ago and nothing has turned up yet. Can you help?
searching your documents
delivery.pdf · shipping
...national deliveries take 3 to 5 business days after dispatch...
orders.pdf · statuses
...you can confirm the status of each order by its # number...
draft ready
Hi Ana, thanks for reaching out. National deliveries take 3 to 5 business days after dispatch. I have asked the team to confirm the status of #1043. You will hear back today.
waiting for approval
Hi Ana, thanks for reaching out. National deliveries take 3 to 5 business days after dispatch. I have asked the team to confirm the status of #1043. You will hear back today.
sent · recorded
your correction
You will hear back today by the end of the working day.
the correction feeds the next drafts
It answers from your documents.
The agent searches the knowledge base you gave it and writes from what it finds there. Every draft shows the origin of each claim, so you can check it in a second.
When the information is not in your documents, it does not improvise. It says it does not know and hands the case to a person.
The warranty covers 24 months from the date of purchase. To claim, you just need the invoice and a short description of the problem.
What ModuHelp does not do.
It does not add a chat widget
Support stays in email. No widget, no bubble in the corner, no extra inbox to watch.
It does not invent answers
When your documents lack the answer, the agent says it does not know and passes to a person. It would rather stay quiet than risk it.
It does not send anything without your approval
Every draft goes through you until you decide otherwise. Automation is your choice, not the default.
It does not bill per resolution
The price is fixed and known. No ticket counter running against your invoice at month end.
Setup is two steps.
neither one needs your IT department
Connect your inbox
Point your support address at ModuHelp by forwarding or IMAP. It takes about five minutes and does not touch your mailbox.
Add your documents
Bring the FAQs, the PDFs, and your site. This is the raw material for every reply, and you can add more at any time.
Connect your support inbox. See the first draft today.
7 days free · no card · cancel anytime