Do customers keep writing to the same address?

Yes. Forwarding is internal; senders notice nothing. Your public support address stays exactly as it is today.

Do replies leave from my Gmail or from ModuHelp?

From ModuHelp, using your configured sending domain. To customers it is an ordinary email from your company.

Yes — it is the default option (“forward a copy”). The Gmail mailbox keeps receiving everything, as it always has.

Automatic forwarding, no mailbox migration, nothing to install, invisible to customers.

Gmail · Google Workspace · 5 steps

01
Copy your ModuHelp support address
In ModuHelp, open Settings > Email and copy your exclusive address (like support@inbox.moduhelp.com). This is where Gmail will forward.
02
Open “Forwarding and POP/IMAP” in Gmail
Settings (gear icon) > See all settings > “Forwarding and POP/IMAP” tab. Click “Add a forwarding address”.
03
Paste the ModuHelp address
Paste the address from step 1. Gmail sends a confirmation code — it lands in ModuHelp and shows on the same settings page. Copy it back into Gmail.
04
Enable forwarding to that address
On the same tab, choose “Forward a copy of incoming mail to...” and pick the ModuHelp address. Save changes at the bottom of the page.
05
Send yourself a test email
Write from your personal address to your usual support address. A new ticket should appear in ModuHelp within seconds. If it does, you are done.

Do customers keep writing to the same address?: Yes. Forwarding is internal; senders notice nothing. Your public support address stays exactly as it is today.
Do replies leave from my Gmail or from ModuHelp?: From ModuHelp, using your configured sending domain. To customers it is an ordinary email from your company.
Can I keep a copy in Gmail?: Yes — it is the default option (“forward a copy”). The Gmail mailbox keeps receiving everything, as it always has.

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