Connect Outlook to ModuHelp in five minutes.
One forwarding rule, no mailbox migration, nothing to install, invisible to customers.
Outlook · Microsoft 365 · 5 steps
- 01
Copy your ModuHelp support address
In ModuHelp, open Settings > Email and copy your exclusive address (like support@inbox.moduhelp.com).
- 02
Open Rules in Outlook
Desktop app: File > Manage Rules & Alerts > New Rule. Outlook on the web (Microsoft 365): Settings > Mail > Rules > Add new rule.
- 03
Condition: messages received
Choose to apply the rule to “messages received”. If the mailbox receives more than support mail, narrow it by recipient: sent to your company’s public support address.
- 04
Action: forward to people or group
Pick “forward to people or public group” and paste the ModuHelp address from step 1. Confirm the automatic-forwarding notice.
- 05
Turn the rule on and send a test
Finish the wizard, make sure the rule is active, then write from your personal address to the support address. The ticket should appear in ModuHelp within seconds.
Frequently asked
- Does it work with a Microsoft 365 work account?
- Yes, both in the desktop app and Outlook on the web. On managed accounts the administrator may have policies against external forwarding — if so, ask them to allowlist the ModuHelp address.
- Do customers notice anything?
- Nothing. They keep writing to the same address as always and receive replies from your company as usual.
- What about replies I write by hand?
- They leave from your Outlook whenever you prefer to answer personally. Manual replies are always unlimited and never count against the plan.
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