ModuHelp vs Zendesk
One is a twenty-year-old support platform with everything in it. The other does a single thing. The useful question is not which is better — it is which one fits you.
prices verified 25 August 2026
The short answer
Zendesk is a full helpdesk: ticketing, chat, phone, messaging, reporting, SLAs, routing and a large integrations catalogue. It is built for support teams that grow, and for companies with someone responsible for administering the tool.
ModuHelp does one thing: it reads your support inbox, drafts a reply from your own documents, and waits for a person to approve it. There is no chat, no phone and no reporting. It is for the three-to-ten-person company where customer support is an inbox nobody has time to watch.
If your support team is five people or fewer, works only over email, and you want to know the bill before the month ends, the rest of this page is worth reading. If you are past that, or you need other channels, Zendesk is the sensible choice and this saves you an evaluation.
Zendesk pricing
- Support Team
- 19 USDper agent/month, billed annually
- Suite Team
- 55 USDper agent/month, billed annually
- Suite Professional
- 115 USDper agent/month, billed annually
- Suite Enterprise
- —contact sales
How the AI is billed: AI agents are included in the Support and Suite plans, billed per automated resolution above the plan allowance. The Copilot add-on is a further 50 USD per agent/month.
Prices read from the vendor's own page on 2026-08-25. They may have changed since — check before deciding. Official pricing page
ModuHelp pricing
- Starter
- 19.90 €per month + VAT · 300 AI replies · up to 3 users
- Pro
- 49.90 €per month + VAT · 1,000 AI replies · up to 10 users
How the AI is billed: Not billed separately. AI replies are included up to the monthly cap; replying by hand never counts against it.
Figures in the currency and billing basis each vendor publishes. We do not convert currencies or restate annual prices as monthly ones: either would skew the comparison.
What Zendesk does better
None of this is throat-clearing. If you need any of it, Zendesk is the right call and ModuHelp is not.
- Multiple channels: live chat, phone, messaging and social in one ticketing system. ModuHelp is email only.
- Reporting and metrics dashboards — response times, volume, per-agent performance. ModuHelp has none of this.
- Macros, SLAs and skills-based routing, for teams that need formal process.
- A large integrations catalogue and a public API, to connect support to your CRM, your store and the rest of your stack.
- Scales to dozens or hundreds of agents, with enterprise roles, permissions and compliance requirements.
- Multiple addresses and multiple brands in one account. ModuHelp supports one support address per workspace.
What ModuHelp does not do
- One support address per workspace.
- Replies always go out by email. No live chat, phone, WhatsApp or social channels.
- No reporting or metrics dashboards.
- No macros, SLAs or advanced routing rules.
- No public API and no integrations catalogue.
Where ModuHelp differs
Flat price, AI included
Zendesk bills per agent, and its AI is billed per automated resolution above the plan allowance. With ModuHelp the plan includes a fixed number of AI replies, and the invoice does not move with the number of emails that arrive.
Approval before sending
By default nothing goes out until a person has seen it. That is a product decision, not a missing feature: if you get five annoyed customers a week, you do not want to learn what the agent said after it said it.
European, in Portuguese
Data hosted in the EU, billing in euros with VAT, an Article 28 GDPR DPA, and a European Portuguese interface that was written rather than machine-translated.
Choose Zendesk if
- You have more than a handful of support agents, or expect to.
- You need chat, phone or social channels alongside email.
- You need reporting to manage the team or account for the work.
- You need to connect support to a CRM or store through integrations.
- You have formal SLA, role and permission requirements.
Choose ModuHelp if
- Your support happens over email and will keep happening there.
- You are three to ten people and nobody does support full time.
- You want to know the invoice amount before the month ends.
- You want a person to approve what the AI writes, at least for now.
- You want the data in the EU and the tool in European Portuguese.
Seven days, no card. If it does not fit, you know where to go.
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